Frequently Asked Questions

There are questions everyone asks when it comes to their child and entering daycare. Chapter 1 Daycare has put together some of our more commonly asked questions to hopefully help you find the answers you need.

If your question is not answered below, do not hesitate to reach out to us with your questions.

Sometimes parents just need some time to themselves! Whether you are a stay at home parent who needs a day or two to get some important things done without distractions or you’re a work from home parent who needs a few hours daily without having to get snacks, timeouts or to clean up, day care could be very beneficial for your child too. Daycare can be great socialization for your child, as well as a much needed break for everyone. Daycare is the stepping stone to future education, and Chapter 1 Daycare is prepared to help both you and your child/ren transition easily.

It was previously accredited by Accreditation Of Early Learning & Care Services (A E L C S) but this was eliminated in 2019 by the Provincial Ministry and integrated in Childcare Licensing Regulations. We continue to maintain the standards as they are above and beyond the licensing requirements and focus on outcomes for children, families, staff and community to support children’s optimal early learning and development.

7:00 AM to 5:30 PM Monday through Friday. We are closed on all Statutory holidays. 

Not at this time.

Yes! All our staff have the necessary training and certification to care for your child. 

Provincial laws stipulate the maximum number of children allowable per staff member. As a general rule the ratio is as follows:

Infants less than 12 months – 1:3
Infants 12 months to less than 19 months – 1:4
19 months to less than 3 years – 1:6
3 years to less than 4.5 years – 1:8

The staff of Chapter1 Daycare will meet or exceed the Provincial requirements of education and training. All will have First Aid & CPR certificates. Each room is lead by a provider with a diploma in Early Childhood Development or a degree in Education. Additional staff are formally trained in Early Childhood Development or the equivalent. All staff will have up to date Police clearance certificate (Vulnerability Sector Search).
Chapter1 Daycare strives to be peanut-free although we cannot guarantee that all food served will meet peanut free requirements. If your child has any known dietary concerns or allergies, please let us know at the time of Registration (indicate on the form or inform the Program Director). Chapter1 Daycare cannot be held liable for health impact on registered child due to non-disclosure during registration.

We know feedback is essential for you as the parents. The fact is, we’re there and you’re not, and we understand this is already difficult on you. We strive to provide all the necessary feedback on your child’s growth pertaining to Social, Physical, Intellectual, Cognitive, and Emotional aspects. We have a Daily Activity Report that provides you with a full grasp of your child’s development while within our care at Chapter1 Daycare. 

The daycare is closed on statutory holidays and mandatory public closures. 

Please contact us prior to registration regarding any applicable fee.

We do our best to be supportive of the working parent and at the same time, operate within the health standard guidelines mandated by Calgary Public Health. If a child is feeling somewhat under the weather but is able to function within the program and is deemed not to have any communicable illness we will allow them to remain. Communicable illnesses, other than colds, require exclusions which are determined by Calgary Public Health. We have a first aid room exclusively for this purpose. Parents have to be notified immediately when such illnesses are discovered and under the Provincial licensing requirement, the parent has to pick-up his or her child within a reasonably quick time.
Yes, it is a mandate that there must be a scheduled rest period for the infants, toddlers and preschoolers. We recognize that some preschool children will not be comfortable about nap time and we are respectful of this. Quiet activities are provided for children who are unable to nap and calming music is played throughout this period of time to help the children relax and feel at ease with the rest period. The scheduled nap time is from 12:00 PM to 2:30 PM each day. We do not conduct any tours of the facility during the nap time.

Please email to request a fee chart.

Please see the Contact Us section.

Chapter1 Cares is the name of the Concierge Team that is independent of the daycare core staff and caregivers. The team is here to address any questions or concerns you may have about registration, your child, or for that matter any general question that you may need an answer for but don’t want to waste your precious time searching for online. 

Email and indicate which location you are interested in, age of child, and from which month you intend to commence.

Please email to request a registration link.

Interac Etransfer to All fees are due by the 5th of each month. Invoices are generated on the 1st of each month.

We charge a late penalty of $1 per minute following closing time. We require last pick up be no later than five minutes prior to closing time as our staff also need time to close after last child leaves. We charge a $50 late fee on unpaid invoices after the 5th of each month.

Street parking or parkades only at downtown location. There is on-site free parking at our Royal Oak location.

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If you have any question please contact us.

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